UCSC Library Computing and Network Services/Server Support Web Help / Libwww / CNS

About this Page

This page lists contact information for computing support within the UCSC Library. It also includes broader computing-related contact information. The page is divided into the following four sections:


Requests for Assistance

The most reliable means of contacting CNS staff for assistance is via the Web at http://itrequest.ucsc.edu (or through email to help@ucsc.edu). Requests are queued at a central location for response by the first available support staff member.


CNS Staff

CNS Helpdesk Phone: 459-2486

Guy Blau
Computer Resource Specialist
474 McHenry Library
phone: 459-4231
email: gjblau@ucsc.edu
Responsibilities: Data backups, workstation installation, maintenance and troubleshooting.

Frank Dang
Computer Resource Specialist
473 McHenry Library
phone: 459-1540
email: fdang@ucsc.edu
Responsibilities: Computer workstation support; student supervision.

Bryn Kanar
Principal Web Developer
475 McHenry Library
phone: 459-4576
email: kanarb@ucsc.edu
Responsibilities: Web project management, training, and support.

David Meyer
Library Information Technology Analyst
476 McHenry Library
phone: 459-5562
email: dmeyer@ucsc.edu
Responsibilities: CruzCat and Eres Administrator and Analyst.

Eric Mitchell
Library IT Manager
ITS Divisional Liaison
477 McHenry Library
phone: 459-5502
email: emitch@ucsc.edu
Responsibilities: Oversees IT support for the Library; manages CNS Unit; Serves as the Library's liaison to ITS.

Wes Modes
Library IT Developer
478 McHenry Library
phone: 459-5208
email: wmodes@ucsc.edu

Responsibilities: Database development and programming; systems administration.


Omar Mojaddedi
Computer Resource Specialist
473 McHenry Library
phone: 459-2171
email: mojed@ucsc.edu
Responsibilities: Computer workstation support; student supervision.

Andrew Phipps
Computer Resource Specialist
MERC
phone: 459-1537
email: atphipps@ucsc.edu
Responsibilities: Workstation support, MERC.


Other Library Contacts

MELVYL®
CDL HelpLine
510/987-0555
510/987-0349 (nights/weekends)
http://www.cdlib.org/status/


Campus Contacts

ITS Information Resource Center (IRC)

http://its.ucsc.edu/services/help_desk/

System Status
459-4357 (press 4, then 5)
http://uptime.ucsc.edu/

ITS Network Operations Center
http://nms.ucsc.edu/


Page Information

This page is maintained by Eric Mitchell. It was last updated on: 03 January 2007.

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UCSC Library Computing and Network Services/Server Support Web Help / Libwww / CNS